Our Libraries have many expanded articles on several topics. Please check them out if you do not find your answers here.

1. What are your hours?
2. Do you have late hours?
3. Who do I call in an emergency when you are closed?
4. Where are you located?
5. Are you taking new clients?
6. Do you take care of rabbits, hamsters, ferrets, rats or other pocket pets?
7. Do you board animals?
8. Do you have petting sitting services?
9. My dog has fleas, do you sell bombs?
10. Do you sell heartworm and flea prevention over the counter?
11. When can my pet be spayed/neutered?
12. When my pet is spayed/neutered, does it have to stay overnight?
13. What is the recommended vaccination schedule for my new puppy?
14. What is the recommended vaccination schedule for my new kitten?
15. Do you sell puppies/kittens?
16. Do you have a groomer on staff?
17. Can I speak with a Doctor when I call?
18. My dog is scared of thunderstorms/fireworks/car rides, what can I do?
19. Do you use a laser for surgeries?
20. Do you have a bulletin board to post flyers on?

1. What are your hours?
2. Do you have late hours?

Our hours are Monday-Friday 8am-6pm and Saturday 8am-noon by appointment. We are closed on major holidays.

3. Who do I call in an emergency when you are closed?

After hours and on holidays you may call our phone number and you will be connected to the Eastern Maine Emergency Veterinary Clinic in Brewer for advice and treatment.

4. Where are you located?

We are located at 1522 State St in Veazie, Maine. From Interstate 95 get off at Exit 191-Kelly Road. From the North take a left, from the South take a right. Go to the end of the road a take a right onto Route 2. Drive 1 1/2 miles. We are the brown building on the right after a convenience store and Always Flowers.

5. Are you taking new clients?

Yes, we are currently taking new clients and patients.

6. Do you take care of rabbits, hamsters, ferrets, rats or other pocket pets?

We currently do not care for exotic and pocket pets.

7. Do you board animals?

No, we are not a kennel facility.

8. Do you have petting sitting services?

No, we do not provide pet sitting services. We do have contact information for a few. Please contact us and we will be happy to get you in contact with them.

9. My dog has fleas, do you sell bombs?

We do not sell flea bombs because we believe they are unsafe and ineffective. However we do sell several safe and effective flea treatments for your pets and home. Please call so we can help you decide which protocol would be most effective for you.

10. Do you sell heartworm and flea prevention over the counter?

We do sell some flea preventatives over the counter. However other flea and all heartworm preventatives are medication and require a doctors prescription to be filled.

11. When can my pet be spayed/neutered?

We recommend spaying/neutering pets between 4 and 6 months of age. At this age they are old enough to safely go under anesthesia and they are not sexually mature. Spaying and neutering prior to maturity will help prevent later issues such as mammary or prostate cancer.

12. When my pet is spayed/neutered, does it have to stay overnight?

Pets coming in for spaying/neutering are dropped off at the clinic between 8 and 9am. Pets can go home the same day between 4 and 5:30pm.

13. What is the recommended vaccination schedule for my new puppy?

See our Library article Puppy Checklist

14. What is the recommended vaccination schedule for my new kitten?

See our Library article Kitten Checklist

15. Do you sell puppies/kittens?

We do not sell pets. We do keep a listing of pets looking for homes and we have a list of breeders we would recommend.

16. Do you have a groomer on staff?

We have a professional groomer who comes in once a week to groom animals that can not be groomed in a regular grooming facility. Here, under a doctor's care, animals can be sedated or anesthetized for grooming if they are too fractuous to be handled otherwise. Please call for more information.

17. Can I speak with a Doctor when I call?

Our Veterinarians believe a key to great care for your pet is communication. We strive to enable our clients to speak with the Doctors whenever possible. However the Doctors are seeing patients and performing procedures throughout the day. Our Doctors strive to see that they or the technicians will contact you the same day that you call.

18. My dog is scared of thunderstorms/fireworks/car rides, what can I do?

There are safe, effective medications that can be used to help your dog's anxiety. Please contact us to discuss the best options for your pet.

19. Do you use a laser for surgeries?

Yes, we have a laser for performing surgeries. All of our declaws are performed with the laser. Drs. Cloutier and Keene use the laser on most of the appropriate procedures.

20. Do you have a bulletin board to post flyers on?

We do not have a bulletin board. We are happy to list your lost and found animals, pets you would like to place or keep your name if you are looking for a pet. We also post community flyers in our entry way window if space is available.