Our Manager, Julie, keeps the practice humming along. She is in charge of the behind the scenes operations and human resources. This allows the doctors and other staff to concentrate on their areas. She supports the whole clinic and is invaluable to everyone here. Julie is a member of the Veterinary Practice Management Group.

Our Client Care Team is trained not only to handle phones, faxing and photocopying but client education on common pet questions such as vaccinations, parasites and behavior. They are also trained in phone triage. Much of their time is devoted to client service, making sure the appointments are scheduled to keep the flow of the day going and file maintenance.

CCT members order food, Purina, Science Diet and Royal Canin. These foods are prescription diets that nutritively treat many ailments including food allergies, obesity, kidney problems and diabetes, among others. We carry many over the counter products including toothpaste, odor and stain eliminators, shampoo, dietary supplements, citronella anti-bark collars and treats. The CCT can help you with questions about many of these products. CCT members also maintain medical records, keeps the many plants healthy, order the office supplies, maintain the website, send reminders and fill prescriptions.

The Manager and CCT have many interests including their children, pets of all kinds, cooking and volunteering. Between them the have 12 dogs, 10 cats, 3 birds and fish.

Julie joined the practice in 2006. Krista and Kelly have been here since 1997, Amanda joined in 2000, Elaine in 2002, Debbi in 2003, Jami in 2004 and Allison in 2006. Some have also taken continuing education on customer service, leadership, and teambuilding.